WordPress chat plugin is a great way to communicate with customers through your website. This plugin is faster and more convenient than other customer support tools like calls, emails, or online forms.You can easily answer questions through live chat. Customers can get answers quickly, which increases confidence. There’s a wide variety of WordPress plugins on the market, which makes it difficult to choose.
Whether you run an e-commerce website, a creative services website, or a blog, having live chat to communicate with your audience. But much more importantly, live chat is also the human support channel that leads to the most satisfied customers.We will discuss the 10 best WordPress chat plugins to help you choose the best one for your needs.
Top 10 WordPress Live Chat Plugins List
1. Zendesk
Zendesk Chat is one of the most popular live chat plugins for WordPress websites. The Zendesk Chat plugin lets you customize the chat widget to match your website’s design.It lets you answer customer queries in real time and helps ease them into making a purchase.One of the great things about Zendesk Chat is that your team can easily switch between chat, calls, social media messages, and emails.
The Zendesk Chat plugin your agent can provide the assistance the customer needs to complete their purchase.If you don’t have an online chat support team, you can opt for 24-hour support from Zendesk’s in-house trained experts.With customization available to suit the brand’s needs, integrating with several tools and platforms, this solution is very good for those seeking excellent customer support.The Zendesk Chat plugin your agent can provide the assistance the customer needs to complete their purchase.
Key Features of Zendesk
- Chat and agent reports
- Unlimited chats and triggers
- Optimized for mobile usage
- Smart trigger options
- Built-in analytics
- Website visitor tracking
2. LiveChat
LiveChat is a professional live chat mainly concerned with the development of customer interaction.With LiveChat for WordPress, you can capture your customers’ attention right from the start. The plugin adds a sleek chat window and eye-catching chat buttons to your site.
This not only grabs attention but also enhances the overall look and feel of your website. The plugin welcomes users with a pleasant chat window at the bottom of the page on the customer side. That box is constantly visible and easily accessible. Plus, canned auto-responses save you time by responding to your visitors instantly.
Key Features of LiveChat
- Canned responses
- Chat archives
- Chat transfer
- Targeted messages
- Chat history & transcripts
3. Olark
Olark is another great chat plugin that allows you to integrate chatbots and live chat widgets on your WordPress site.This plugin has great reporting as a part of chat features, plus an unlimited chat history, a customizable chatbox, and more.It is a great option for businesses with large support teams since it has in-built tools for tracking your employees’ performance.
We particularly like how you’re able to use the insight from your interactions to make your support service better going forward. Building complete profiles for users could benefit you with regards to better targeted support, future sales opportunities, and more.
Key Features of Olark
- File sharing
- Chat transfers
- Visitor details
- Chat volume
- Google Analytics integration
4. Tidio
Tidio is another popular WordPress live chat plugin that uses the same SaaS-based approach as many of the other plugins on this list.Tidio is an all-in-one customer experience solution with live chat, chatbots, Lyro AI chatbot, and multichannel communication.
It is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. Tidio’s pre-built chatbots for sales and support automatically boost sales and promptly address customers’ frequently asked questions.Managing all your customer messages in one place makes Tidio a simple but strong helpdesk solution.
Key Features of Tidio
- Conversational AI
- Multilingual support
- Slick interface
- Chatbots
- Productivity tools
- Chat anywhere
5. 3CX
3CX Free Live Chat is an interesting chat plugin to consider. Unlike the other options in this overview, this plugin allows you to switch from chat to call to solve problems faster.
With 3CX, businesses can connect with customers in real time through real-time chat.
Integrating voice calls and video conferencing functions enables the communication solution. The live chat plugin from 3CX allows customization to suit business needs and comes with a chat history tracking system, which enables businesses to maintain conversation contexts.
Key Features of 3CX
- Support for surveys and polls.
- Live chat record storage
- Chat surveys and polls
- Draggable chat box
- Third-party integrations.
6. WP Telegram
WP Telegram is a comprehensive WordPress plugin that allows seamless integration of your WordPress site with the popular messaging app, Telegram. One of the key features of WP Telegram is its Telegram posting module that allows users to create messages using message templates, emoji messages, customized post types, and featured images.
This plugin provides clear instructions on how to create a new bot, add the bot to a particular group and send a test message. This plugin provides a robust solution to automate post sharing and receive notifications via Telegram, effectively extending your website’s reach and enhancing user engagement.
Key Features of WP Telegram
- Automatically send posts to Telegram
- Add an inline button and delayed posts
- Bot automation rules
- Support for WooCommerce text fields
7. Facebook Chat
The Chat Plugin is a robust customer communication tool designed by Facebook Business to integrate seamless Messenger-powered live chat into your website.The Facebook Chat plugin enables you to extend the Facebook Messenger experience into your WordPress website. In order to reply quickly on the website, you can use Facebook Chat.
This widget allows visitors to engage in real-time conversations with you via a small Messenger chat bubble, accessible from both desktops and mobile devices.When someone visits your website, they will be able to contact you via Facebook Messenger directly from your website. By integrating Facebook chat into your website, you may keep in touch from any location at any time.
Key Features of Facebook Chat
- Business page inbox
- Off-site chat
- Chat transcripts
- Messenger interface
7. HubSpot
HubSpot offers a WordPress plugin that helps you engage your customers using live chat, chatbots, pop-ups, and more. HubSpot Live Chat is part of the HubSpot CRM platform and is one of the top WordPress online chat plugins which offers seamless integration for businesses looking to enhance customer engagement.HubSpot offers a WordPress plugin that helps you engage your customers using live chat, chatbots.
This plugin allows live conversations and gives the ability to answer a chatbot automatically. with HubSpot’s plugin, you get a ton of other tools that can help you grow your business.This plugin is reliable and adaptable, and with its no-cost live chat plugin for WordPress, it’s a great solution, especially if you’re familiar with the Hubspot platform.
Key Features of HubSpot
- Part of a comprehensive CRM
- Personalized designs
- Target chats based on visitor behavior
- Hundreds of integrations
9. Tawk.to
Tawk.To Live Chat is a free WordPress chat plugin that lets you manage multiple websites and agents from a single dashboard. The platform provides a powerful and user-friendly interface that makes it easy for businesses to manage customer interactions and provide prompt and personalized support.
It also has the highest number of installations among all WordPress chat plugins. And it has all features unlocked from the beginning. The plugin has some nice reviews too. Hence, it can cover your business’s instant response and network-building needs.
Key Features of Tawk.to
- Productivity tools
- Automatic triggers
- Analytics and reporting
- Multilingual
10. JivoChat
JivoChat is a live chat plugin for WordPress and so much more. In addition to live chat, JivoChat enables you to converse with your customers on the phone, over email, and through social media.JivoChat allows you to serve efficient customer support to your clients, thereby increasing your conversion and sales.
You can also track visitor movement in real time on your website and use live chat to engage proactively, before the customer has a chance to become distracted and leave your shop.Similarly, it can connect and manage all communication channels using a single app.
Key Features of JivoChat
- Powerful Desktop & Mobile Apps
- Smart Triggers with Visitor Monitoring
- Efficient Smart Team Chat Feature
- Geo-IP Based Behaviors
At this point, Hope you have a good idea about the best WordPress live chat plugin for your needs.you should both understand the power of a chat app and know how to add it to your site. By using one of the plugins above, you can build a stronger relationship with your customers, reduce support time, gather more data, and increase your revenue. Almost all of these plugins offer either forever-free plans or free trials, so test out the ones you find most interesting, and you’ll be up and running with the perfect live chat feature in no time.
